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Link Server issues... again. / 2006-12-11 12:00

As you no doubt noticed, yesterday our wonderful hosting company decided to move us to another server. They were upgrading everyone to new machines and yesterday was our turn.

As usual, they fucked up it - majorly. I was promised a smooth transition and no downtime, so I did not write a news post about it. Of course, in hindsight it was not such a good idea, and by the time I decided I should write about it, the site was already unavailable.

Late last night they had finished moving most of the content, but there were a few database tables that needed re-indexing (resulting in a buggy forum), the server configuration was wrong (which resulted in the broken search and 404 errors for user profiles and band pages), logging in didn't work, and a whole lot of other things. For a while, our email and access to the server no longer even worked, so we were powerless.

To those who emailed us, or anyone else: in the wise words of Douglas Adams, don't panic. Your profile is not gone, you are not banned, the band pages were not deleted, everything's still there - the display was just screwed up for a while but everything's still there.
Speaking of which, some emails might have been lost. So if you emailed us yesterday (December 10th) with something other than complaints related to the server issues (i.e. with something that requires an answer not found in this post), please resend it. Anything sent before that has made it.

Only this morning, after screaming at them, have we finally managed to get things back on track.

Some images might still be missing - I am told they are currently being extracted and transferred. Kind of makes you wonder what exactly it was that they did all of last night, but there you have it. On the plus side, it seems like no actual updates and data were lost (please correct me if I'm wrong).

We sincerely apologize for any inconvenient caused. Believe us, we're even more frustrated by this disastrous migration than you are. Hopefully, the site performance will be improved from now on. *knocks on wood*

Thank you for your patience and comprehension.

-Morrigan